Cookie policy

Cookies are small text files that a website saves on your device. Similar technologies, such as local storage, do the same job. Some are essential for a website to work; others record how you use it or show you advertising. This page explains which ones this website, and the online account area where our customers sign in, use. Both are run for The Storage Zone Limited.

We use only essential cookies, and only when you book or sign in to your account. They are strictly necessary to provide a service you have asked for, so the law (the Privacy and Electronic Communications Regulations 2003) does not require your consent for them.

We do not use analytics, advertising, social media or tracking cookies on this website, and we do not use similar technologies to follow you around the web. Browsing our pages and sending us an enquiry set no cookies.

• __Host-sb_checkout keeps your booking in progress: the unit you chose and the details you have entered, so that you can move between the steps. It lasts for up to 25 hours.
• __Host-sb_checkout_return remembers the page of our website you came from, so that checkout can take you back to it. It lasts for up to 25 hours.
• __Host-sb_checkout_ccr records that you have been shown the information about your cancellation rights, and the choices you made about it, so that we can keep a record of them. It lasts for up to 25 hours.
• __Host-sb_checkout_esign keeps your electronic signing session secure while you sign your agreement. It lasts for up to 24 hours.

We set all of these ourselves. None can be read by scripts on the page, and they are sent only over secure (HTTPS) connections.

If you sign in to your online account, we set one cookie, sb_portal_session, to keep you signed in. It lasts for up to 24 hours or until you sign out, whichever comes first. It cannot be read by scripts on the page, and it is sent only over secure (HTTPS) connections.

On the sign-in pages we also keep a note, in your browser’s session storage, of when we last sent you a sign-in link or code, so that we can stop you asking for another one too quickly. It is cleared when you close the tab.

If you pay by Direct Debit, we take you to a secure page run by our payment provider, GoCardless, which has its own cookie notice. Card payments use secure payment fields provided by our card payment provider, which may set cookies of its own to keep the payment secure. We do not control the cookies on a payment provider’s pages.

Some pages have an interactive map from Google Maps. When the map loads, Google receives your IP address, details of your browser and the area of the map, so that it can send the map and the typefaces it uses. The map loads by itself as you reach it on the page. In our testing the map sets no cookies and stores nothing in your browser. Google’s own privacy policy explains how Google uses information.

You can delete or block cookies in your browser’s settings; look for “Cookies” or “Privacy” in its help. If you block the essential cookies listed above, you will not be able to complete a booking online or sign in to your account, but the rest of the website will still work.

If we ever add anything that is not essential, such as an analytics tool, session replay or an advertising pixel, we will ask for your consent first and it will not load until you give it. We will update this page when we do.

Our privacy notice explains how we use your personal information. If you have a question about cookies, email mail@storagezone.co.uk.

We count visits to this website without cookies. When you open a page, your IP address and browser details are mixed with a secret code that changes every month, to make a visitor number. That way a second visit in the same month isn’t counted twice.

Your IP address and browser details are then thrown away and never stored. When the month ends, its secret code is deleted, so the numbers can’t be linked back to anyone. We only see totals.

Our website provider counts these for us, acting for us, and uses them for nothing else.

Don’t count my visits