Waiver terms

The Storage Zone does not offer a protection waiver, and it does not sell or arrange insurance. We accept responsibility for your goods only as our storage licence terms describe.

Some storage companies offer a protection waiver. It is a term of the storage agreement under which the company agrees, in the ways the agreement sets out and up to a stated limit, to accept responsibility for loss of or damage to the goods it stores. It is a contract with the storage company. It is not an insurance policy, and it is not issued by an insurer.

Under our storage licence terms you must insure the goods you store: either give us evidence of your own cover, or keep an adequate and valid policy in force at all times while you store with us.

Before you store, check your policy with your insurer. Many home contents policies cover goods in storage only up to a limit, for certain risks, or not at all, and goods you keep for a business usually need a business policy. It is worth asking:

• whether the policy covers goods kept away from your home, and at a self-storage yard
• the most it will pay, and whether that is enough to replace everything you store
• which risks it covers, such as fire, flood, theft and water damage
• whether you must tell the insurer where the goods are kept, or meet conditions such as the type of lock

Our security measures, such as CCTV and fencing, do not replace insurance.

We do not sell, arrange or recommend any insurance, and we cannot advise you on what cover you need. You can buy cover from an insurer or broker of your choice.

Your goods are stored at your risk, except where loss or damage is caused by our negligence or by our breaking your agreement. Our storage licence terms explain this.

If your goods are lost or damaged, tell us as soon as you can and do not move them until we have had a reasonable chance to inspect them. Keep any photographs and receipts, and tell your insurer promptly, because many policies set a short time limit for making a claim.

If we start to offer a protection waiver, we will publish its terms on this page before we offer it, and we will describe it as a waiver, never as insurance. Nothing is added to your agreement without your agreement.